Frequently asked questions about the apartment and your stay in Tignes

Booking, arrival, parking, amenities, getting to the resort: answers to the questions we are asked most often.

How do I book the apartment?

Use our online booking system or contact us directly. Several options are available for your bookings regarding cancellation policies.

What are the check-in times?

Check-in from 4pm, check-out before 10am. Flexible times possible depending on availability. Systematic inventory during check-in and check-out with a €1000 deposit (details in the booking contract).

Is WiFi included?

Yes, free high-speed WiFi throughout the apartment. Password provided upon arrival.

Is there parking?

Tignes has many covered paid parking lots throughout the resort, notably right across from the apartment. A drop-off zone is available right in front of the apartment entrance for loading/unloading luggage/groceries... Don't forget to book your covered parking before arrival. We can help if needed.

What payment methods are accepted?

We accept Visa, Mastercard, and American Express. Payment possible in one go or in several installments depending on the options available during your booking.

Can I cancel my booking?

Yes, according to cancellation conditions. Check your contract in your customer account for eligibility and conditions.

Is the apartment equipped for children?

Yes, the apartment has a baby bed, high chair, and safety equipment. All this equipment is available as an option. Ideal for families with children.

What equipment is included?

Household linen and towels (included depending on your booking options), basic hygiene products, fully equipped kitchen, washing machine, dishwasher, and everything needed for a comfortable stay are available.

How do I get to Tignes?

By car: 2h30 from Lyon, 1h from Chambéry. By train: Bourg-Saint-Maurice station then shuttle (30 min). In winter, Eurostar goes to Bourg-Saint-Maurice. By plane: Lyon, Geneva, or Chambéry airports.

Are there shops nearby?

Yes, many shops in the resort: supermarkets, pharmacies, ski shops, restaurants. Everything is accessible on foot from the apartment.

Didn't find your answer?

Write to us: we reply within 24 hours.

To plan your stay, see also our Tignes guide

Stay ski-in/ski-out in Tignes Val Claret

The Zalôna Altitude apartment sleeps up to 6 guests in the heart of Val Claret, at an altitude of 2,100 m: 2 bedrooms, private entrance, fully equipped kitchen and ski boot warmer. You book direct, with no intermediary.